FAQ
Common Questions Before Working With Webgrafy
Answers to common questions about our services, packages, pricing, and how to get started.
I'm not sure what my business needs first. Can Webgrafy help me decide?
Yes. Many business owners know they need better branding, a website, social media visuals, or printed materials, but they are not always sure where to start. Webgrafy helps you review your current situation and choose the smartest next step based on your goals, budget, and business stage.
Do you work with new businesses or only existing businesses?
Yes. Webgrafy works with businesses at different stages. We help starters who are still planning their business, as well as existing small and medium businesses that want to improve their image, website, marketing materials, or online presence.
Whether you are starting from zero or refreshing an established business, we can help you build a professional and consistent brand presence.
What services does Webgrafy offer?
Webgrafy offers digital, print, branding, and website services for small and medium businesses. This can include website design, website redesign, branding, logo design, Google Business Profile setup, social media designs, business cards, flyers, brochures, menus, packaging, labels, banners, and custom design projects.
Can I start with one small project?
Yes. You do not need to start with a large project. You can begin with one specific service, such as a logo refresh, business card, flyer, one-page website, Google Business Profile setup, social media templates, or a small website update.
As your business grows, more services can be added step by step.
Are the packages on the website fixed prices?
The packages shown on the website are estimated starting points. The final cost may vary from project to project depending on your needs, number of pages, design complexity, content, features, revisions, and additional services required.
Before starting, Webgrafy provides a clear quote so you know what is included.
Are your prices in Canadian dollars?
Yes. All prices listed on the Webgrafy website are in Canadian dollars unless stated otherwise.
Can you improve my existing website instead of building a new one?
Yes. If your current website has a good foundation, Webgrafy can redesign, reorganize, rewrite, or improve it. We can help with layout, mobile responsiveness, clearer messaging, better visuals, SEO basics, and stronger calls to action.
My website looks outdated. Can you make it look more professional?
Yes. Webgrafy can refresh your website so it looks more modern, clear, and trustworthy. This can include updated visuals, improved page structure, better service descriptions, stronger branding, and a more professional mobile experience.
Will my website work properly on mobile phones?
Yes. Every website is designed with mobile users in mind. Many customers visit business websites from their phones, so your website needs to be easy to read, easy to navigate, and easy to contact you from any device.
Can Webgrafy help my business appear better on Google?
Yes. Webgrafy can help with SEO basics, local keywords, page titles, meta descriptions, image optimization, website structure, and Google Business Profile setup or improvement.
This helps customers better understand who you are, what you offer, where you are located, and how to contact you.
Do you set up or improve Google Business Profile?
Yes. Webgrafy can help set up or optimize your Google Business Profile with your business information, services, description, categories, photos, FAQs, and local SEO details.
This is especially useful for local businesses such as salons, restaurants, clinics, contractors, retail stores, studios, and service providers.
Can my website be bilingual or multilingual?
Yes. Webgrafy can create websites in English and French, which is especially helpful for businesses in Québec. Other languages can also be added depending on your business needs, target customers, and content availability.
Whether you need a bilingual or multilingual website, we can help organize the structure clearly so visitors can easily switch between languages.
Can Webgrafy write the text for my website?
Yes. Webgrafy can help write or improve your website copy so visitors quickly understand who you are, what you offer, who you help, and what they should do next.
Clear wording is especially important for homepages, service pages, product descriptions, about sections, and calls to action.
What if I do not have professional photos yet?
That is not a problem. Webgrafy can still help by using brand graphics, layouts, icons, stock-style visuals, product mockups, or creative direction.
We can also guide you on what photos would be useful later to make your website, portfolio, or marketing materials stronger.
Can you design both digital and printed materials?
Yes. Webgrafy offers both digital and print design services. This helps your business look consistent across your website, social media, business cards, flyers, brochures, menus, packaging, labels, banners, and other marketing materials.
Can you create social media designs for my business?
Yes. Webgrafy can create branded social media designs for Instagram, Facebook, LinkedIn, and other platforms. This can include post designs, story graphics, promotional visuals, campaign layouts, and editable templates.
Can you create Canva templates?
Yes. Canva templates are a great option for businesses that want to create their own posts, announcements, flyers, or promotions while staying visually consistent.
Webgrafy can design easy-to-edit templates that match your brand style.
Do you offer monthly packages for small businesses?
Yes. Webgrafy offers monthly support packages for small businesses that need regular design, website, or marketing help without hiring a full-time designer.
A monthly package can include website updates, social media post designs, promotional graphics, flyers, posters, email marketing visuals, Google Business Profile updates, seasonal campaign designs, menu or price list updates, basic SEO support, and ongoing brand consistency support.
Monthly packages can be adjusted depending on how much support your business needs.
Will I be able to update my website myself?
Yes, when possible. Webgrafy can build websites in a way that allows you to update basic content yourself, such as text, images, services, blog posts, or business information.
We can also provide a simple walkthrough so you feel comfortable making small updates.
How long does a project usually take?
The timeline depends on the project size and how quickly content, feedback, and approvals are provided. A small design task can be completed faster, while a full website or brand identity project requires more planning, design, revisions, and testing.
Before starting, Webgrafy gives you a realistic timeline based on your project.
What do you need from me to start?
Usually, we need your business name, services, target audience, brand preferences, existing logo or files if you have them, website examples you like, photos if available, and your main goal.
If you do not have everything ready, Webgrafy can help you organize the missing pieces.
Can Webgrafy fix a project started by another designer or agency?
Yes, in many cases. Webgrafy can review the current website, files, or design direction and recommend the best next step.
Sometimes we can improve what already exists. Other times, rebuilding certain parts may be more effective.
What if I need something custom that is not listed in the packages?
You can still contact Webgrafy. Not every project fits into a standard package. If you need something specific, we can review your request and create a custom quote based on your goals and requirements.
How do I get started?
Send Webgrafy a short message about your business and what you need help with. We will review your request, ask the right questions, and recommend the best starting point based on your goals, budget, and business stage.
Let's work together
Ready to elevate your brand presence?
Tell us about your project and let's create something exceptional together.
We typically reply within 24 hours.